Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
We offer free shipping for orders over $75.
Canada Post Expedited Parcel
Estimated delivery time 2 - 5 business days
Price based on total weight
Free Shipping on orders over $75 before tax
Local delivery is not available at this time
In-store pickup is currently unavailable
Chewmasters.com only ships to Canadian addresses so International Shipping is not available.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at admin@chewmasters.com with your name and order number, and we will look into it for you.
Orders can be tracked on the Canada post home page https://canadapost.ca/
Refunds, returns, and exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. https://chewmasters.com/policies/refund-policy
In the event that your order arrives damaged in any way, please email us as soon as possible at admin@chewmasters.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at admin@chewmasters.com.
Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
We offer free shipping for orders over $75.
Canada Post Expedited Parcel
Estimated delivery time 2 - 5 business days
Price based on total weight
Free Shipping on orders over $75 before tax
Local delivery is not available at this time
In-store pickup is currently unavailable
Chewmasters.com only ships to Canadian addresses so International Shipping is not available.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at admin@chewmasters.com with your name and order number, and we will look into it for you.
Orders can be tracked on the Canada post home page https://canadapost.ca/
Refunds, returns, and exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. https://chewmasters.com/policies/refund-policy
In the event that your order arrives damaged in any way, please email us as soon as possible at admin@chewmasters.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at admin@chewmasters.com.